This playbook was written to help Canadian physicians introduce virtual patient encounters into their daily practices. It is intended to be virtual care platform and vendor agnostic. It focuses on video visits, though phone calls and patient messaging are also categorized as virtual care.
While not exhaustive, the playbook covers all key considerations to succeed at providing safe, effective and efficient care:
• Fitting virtual care into your practice workflow
• Technology requirements
• Scope of practice — what problems can be safely assessed and treated
• “Webside” manner
• The virtual visit from beginning to end