{"id":15966,"date":"2021-02-08T09:05:16","date_gmt":"2021-02-08T14:05:16","guid":{"rendered":"https:\/\/www.cosprc.ca\/?p=15966"},"modified":"2021-06-22T00:07:33","modified_gmt":"2021-06-22T04:07:33","slug":"so-you-got-a-complaint-now-what","status":"publish","type":"post","link":"https:\/\/www.cosprc.ca\/fr\/so-you-got-a-complaint-now-what\/","title":{"rendered":"So You Got a Complaint &#8211; Now What?!"},"content":{"rendered":"\n<p>Getting a complaint can be one of the more stressful experiences for a physician. If you\u2019ve received a complaint, <em>you are not alone!<\/em> In this webinar, we will explore the do\u2019s and don\u2019ts related to complaints, delve into the experience of receiving a complaint and discover strategies to minimize your risk going forward.<\/p>\n\n\n\n<p><strong>Title<\/strong>: So You Got A Complaint \u2013 Now What?!<br><strong>Date: <\/strong>Wednesday, March 3, 2020<br><strong>Time:<\/strong> 8:30 pm EST \/ 5:30 pm PST \/ 9:30 pm AST<br><strong>Registration: <\/strong><a rel=\"noreferrer noopener\" href=\"https:\/\/encoreglobal.zoom.us\/webinar\/register\/WN_G3Ps7vvEQaiswm15Dy4xIg\" target=\"_blank\">https:\/\/encoreglobal.zoom.us\/webinar\/register\/WN_G3Ps7vvEQaiswm15Dy4xIg<\/a><\/p>\n\n\n\n<p><strong>Speakers:<\/strong><\/p>\n\n\n\n<p>Richard Mimeault, MD, Canadian Medical Protective Agency<br>Andrea Wheeler, Lenczner Slaght<br>Yvonne Buys, MD, FRCSC Past-President COS<br>R. Rishi Gupta, MD, FRCSC &#8211; Moderator<\/p>\n\n\n\n<p><strong>Learning Objectives:<\/strong><\/p>\n\n\n\n<p>At the end of this webinar participants will be able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Review the who, what, where and why of complaints<\/li><li>Outline the complaint process<\/li><li>Describe the do&rsquo;s and don&rsquo;ts after receiving a complaint<\/li><li>Discuss the psychological impact of complaints and how to stay well<\/li><\/ul>\n\n\n\n<p><strong>Accreditation<\/strong><\/p>\n\n\n\n<p>The webinar <em>So You Got a Complaint, Now What?!<\/em>&nbsp; is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of physicians and Surgeons of Canada, and approved by the Canadian Ophthalmological Society. You may claim a maximum of <strong>1.5 hours<\/strong><\/p>\n\n\n\n<p><strong>Access Details<\/strong><\/p>\n\n\n\n<p>Join this webinar on March 3. <a href=\"http:\/\/: https:\/\/encoreglobal.zoom.us\/webinar\/register\/WN_G3Ps7vvEQaiswm15Dy4xIg\" target=\"_blank\" rel=\"noreferrer noopener\">Register online now<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center\">This program was delivered with financial support from an educational grant from provided to the COS by the Canadian Medical Association, MD Financial Management and Scotiabank.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Getting a complaint can be one of the more stressful experiences for a physician. If you\u2019ve received a complaint, you are not alone! In this webinar, we will explore the do\u2019s and don\u2019ts related to complaints, delve into the experience of receiving a complaint and discover strategies to minimize your risk going forward. Title: So [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[316,305,161],"post_tag":[],"content_type":[325],"class_list":["post-15966","post","type-post","status-publish","format-standard","hentry","category-gestion-de-la-pratique","category-pour-les-ophtalmologistes","category-moc-section-1-fr","content_type-reunions-et-conferences"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>So You Got a Complaint - Now What?! - Practice Resource Centre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cosprc.ca\/fr\/so-you-got-a-complaint-now-what\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"So You Got a Complaint - Now What?! - Practice Resource Centre\" \/>\n<meta property=\"og:description\" content=\"Getting a complaint can be one of the more stressful experiences for a physician. 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