{"id":23570,"date":"2022-02-15T14:43:32","date_gmt":"2022-02-15T19:43:32","guid":{"rendered":"https:\/\/www.cosprc.ca\/?p=23570"},"modified":"2022-05-11T08:55:23","modified_gmt":"2022-05-11T12:55:23","slug":"so-you-got-a-complaint-now-what-3","status":"publish","type":"post","link":"https:\/\/www.cosprc.ca\/fr\/so-you-got-a-complaint-now-what-3\/","title":{"rendered":"Webinar Recording &#8211; So, You Got a Complaint. Now What?!"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"So, You Got a Complaint, Now What?  Webinar Recording\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/B5rhURBXik4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Webinar Recording &#8211;<br>Getting a complaint can be one of the more stressful experiences for a physician. If you\u2019ve received a complaint, you are not alone! In this webinar, we exploree the do\u2019s and don\u2019ts related to complaints, dove into the experience of receiving a complaint and discovered strategies to minimize your risk going forward.<\/p>\n\n\n\n<p><strong>Speakers:<\/strong><\/p>\n\n\n\n<p>Richard Mimeault, MD, Canadian Medical Protective Agency<\/p>\n\n\n\n<p>Andrea Wheeler, Lenczner-Slaught<\/p>\n\n\n\n<p>Yvonne Buys, MD, Past-President COS<\/p>\n\n\n\n<p> <strong>Moderator<\/strong>: <\/p>\n\n\n\n<p>R. Rishi Gupta, MD, FRCSC<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Learning Objectives:<\/strong><\/p>\n\n\n\n<p>At the end of this webinar participants will be able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Review the who, what, where and why of complaints<\/li><li>Outline the complaint process<\/li><li>Describe the do&rsquo;s and don&rsquo;ts after receiving a complaint<\/li><li>Discuss the psychological impact of complaints and how to stay well<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1022\" height=\"583\" src=\"https:\/\/www.cosprc.ca\/wp-content\/uploads\/2019\/08\/COSCorpHighRes.jpg\" alt=\"\" class=\"wp-image-6618\" srcset=\"https:\/\/www.cosprc.ca\/wp-content\/uploads\/2019\/08\/COSCorpHighRes.jpg 1022w, https:\/\/www.cosprc.ca\/wp-content\/uploads\/2019\/08\/COSCorpHighRes-300x171.jpg 300w, https:\/\/www.cosprc.ca\/wp-content\/uploads\/2019\/08\/COSCorpHighRes-768x438.jpg 768w\" sizes=\"auto, (max-width: 1022px) 100vw, 1022px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Webinar Recording &#8211;Getting a complaint can be one of the more stressful experiences for a physician. If you\u2019ve received a complaint, you are not alone! In this webinar, we exploree the do\u2019s and don\u2019ts related to complaints, dove into the experience of receiving a complaint and discovered strategies to minimize your risk going forward. Speakers: [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[317,316,305],"post_tag":[],"content_type":[323],"class_list":["post-23570","post","type-post","status-publish","format-standard","hentry","category-bien-etre-des-medecins","category-gestion-de-la-pratique","category-pour-les-ophtalmologistes","content_type-videos-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webinar Recording - So, You Got a Complaint. 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