Getting a complaint can be one of the more stressful experiences for a physician. If you’ve received a complaint, you are not alone! In this webinar, we will explore the do’s and don’ts related to complaints, delve into the experience of receiving a complaint and discover strategies to minimize your risk going forward.

Title: So You Got A Complaint – Now What?!
Date: Wednesday, March 3, 2020
Time: 8:30 pm EST / 5:30 pm PST / 9:30 pm AST
Registration: https://encoreglobal.zoom.us/webinar/register/WN_G3Ps7vvEQaiswm15Dy4xIg

Speakers:

Richard Mimeault, MD, Canadian Medical Protective Agency
Andrea Wheeler, Lenczner Slaght
Yvonne Buys, MD, FRCSC Past-President COS
R. Rishi Gupta, MD, FRCSC – Moderator

Learning Objectives:

At the end of this webinar participants will be able to:

• Review the who, what, where and why of complaints
• Outline the complaint process
• Describe the do’s and don’ts after receiving a complaint
• Discuss the psychological impact of complaints and how to stay well

Accreditation

The webinar So You Got a Complaint, Now What?!  is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of physicians and Surgeons of Canada, and approved by the Canadian Ophthalmological Society. You may claim a maximum of 1.5 hours

Access Details

Join this webinar on March 3. Register online now.

This program was delivered with financial support from an educational grant from provided to the COS by the Canadian Medical Association, MD Financial Management and Scotiabank.

Date: Friday February 5, 2021

Time: 9:00 AM – 12:00 PM

Topic:  Microbial keratitis: Betting the bugs in 2021! The Cornea in Atopic

Speaker:    Dr. Stephanie Watson

Zoom Link – https://us02web.zoom.us/j/86799703436?pwd=Q0s0V3pCOXhhWVEvVHRjNTZDNFVEZz09
Passcode: bKueu6

The Canadian Council of Ophthalmology Residents (CCOR) would like to invite you to their first Fellowship Information Session for the year.

Date: Saturday Feb 6th

Time: 12pm Pacific time (3pm Eastern time).

They have an exciting line up of recently matched R5 residents who have kindly agreed to give a brief overview of their fellowship application experience in the following subspecialties:

• Plastics – ASOPRS
• Plastics – Non ASOPRS
• Uveitis
• Surgical Retina

Please RSVP here:
https://docs.google.com/forms/d/e/1FAIpQLSdMI_0HVP2isDqgX4zBruienV4Tu-arhI4zwL4Gs3jCUHUI6w/viewform?usp=sf_link

The session will be virtual through Zoom and accessible by the link below:
https://utoronto.zoom.us/j/88306889523

Date: Friday January 29, 2021

Time: 9:00 AM – 12:00 PM

Topic:  Anatomy, diagnostic examination, dry eyes.  Immune mediated disorders.

Speaker:    Dr. Clara Chan

Zoom Link – https://us02web.zoom.us/j/84995099170?pwd=M0Zhay83UmJoTmFnWTd1Vkl4S3I0QT09

Passcode: DvmbQ0

The Cornea Surgical Video Learning Series, co-moderated by Professor Sadeer Hannush (Wills Eye Hospital) and Professor Allan Slomovic (University of Toronto) and their respective Cornea Departments.

Date:  February 11th 2021
Time: 7:30 – 9pm EST

Keynote Lecture: “Descemet Stripping Only: Current State of the Art”

• Professor Katheryn Colby, MD PhD
• Elizabeth J Cohen Professor & Chair 
• NYU Dept of Ophthalmology

Case Presentations

• Surgical Management of Infectious Scleritis – Dr Thomas Tien
• Keratoprosthesis Melt Repair with LK and Buccal Graft – Dr Larissa Gouvea
• 31-ga Needle Assisted Pupil Cerclage – Dr Buck Bennett
• Corneal Perforation Ab Interno Repair – Dr Nizar Din

Access Details

Register in advance for this webinar:

https://us02web.zoom.us/webinar/register/WN_BKLy_HQITvStS83PPIbFUA

This session will be recorded and placed online for future viewing. Past sessions may be accessed here (entitled Cornea Surgical Video Evening).
https://ophthalmology.utoronto.ca/subspecialty-rounds

Date: Friday January 22, 2021 9:00 AM – 12:00 PM

Topic:  Infectious external eye and corneal disease (include neonatorum conjunctivitis)

Speakers – Dr. Hall Chew

Zoom Link:

https://us02web.zoom.us/j/85425089490?pwd=MnU1eHIwdllNbWJBVzdDTFUyK2hsQT09

Passcode: P9LbC0

Topic: Core Ophthalmic Knowledge: Pediatrics Ophthalmology/Strabismus

Date: Jan 28, 2021

Time: 08:00 PM EDT

Learning Objectives:

• Identify gaps in care and target areas for clinical practice assessment and improvement.
• Describe and implement current information on diagnosis and management of ophthalmic problems encountered in everyday practice in core ophthalmic knowledge* for pediatric ophthalmology and strabismus.

*Core ophthalmic knowledge is defined as necessary clinical knowledge expected of all ophthalmologists regardless of practice emphasis area.

Access Details:

Register here for the Webinar.

Topic: Dx This Live!

Date: Jan 21, 2021

Time: 08:00 PM EDT

Moderators: Ashvini K. Reddy, MD and Gabriela Espinoza, MD

Panelists: Valerie I. Elmalem, MD; Courtney L. Kraus, MD; Olivia L. Lee, MD; Leela Raju, MD; Shameema Sikder, MD; and Kim Winges, MD

Learning Objectives:

• Identify gaps in care and target areas for clinical practice assessment and improvement across the subspecialty spectrum in ophthalmology.
• Describe and implement current information on diagnosis and management of ophthalmic problems encountered in everyday practice.

Access Details:

Register here for the Webinar.