This workshop-style online program provides practical strategies for effectively interacting with colleagues in a team environment. Participants will be equipped with skills that ensure clearer communication between healthcare colleagues, reduce risk and lead to improved patient safety. The program was developed in partnership with the CMPA, this program leverages the CMPA’s breadth of knowledge and understanding of physicians’ needs and healthcare safety issues
- Team communication in the context of safe patient care
- The concept of psychological safety allowing team members to raise concerns
- Active listening and assertive communication skills
- Situational awareness
Seven hours. Currently offered online as three 2-hour online sessions and one 1-hour session delivered over the course of four weeks.
- Explain how the attributes of effective teams contribute to reliable patient outcomes
- Demonstrate communication strategies that support effective team functioning
- Identify opportunities for teams to implement psychological safety
- Demonstrate effective use of one structured communication tool to accurately, clearly, and efficiently share information within a healthcare team
- Demonstrate assertive communication approaches for addressing a healthcare-related safety concern
- Develop a clear and actionable change plan to improve team communication
Accredited through the Royal College of Physicians and Surgeons of Canada, this course offers 10 MOC credits (5.5 credits Section 1 and 4.5 credits Section 3)
For more information visit the Saegis website.