Getting a complaint can be one of the more stressful experiences for a physician. If you’ve received a complaint, you are not alone! In this webinar, we will explore the do’s and don’ts related to complaints, delve into the experience of receiving a complaint and discover strategies to minimize your risk going forward.

Title: So You Got A Complaint – Now What?!
Date: Wednesday, March 3, 2020
Time: 8:30 pm EST / 5:30 pm PST / 9:30 pm AST
Registration: https://encoreglobal.zoom.us/webinar/register/WN_G3Ps7vvEQaiswm15Dy4xIg

Speakers:

Richard Mimeault, MD, Canadian Medical Protective Agency
Andrea Wheeler, Lenczner Slaght
Yvonne Buys, MD, FRCSC Past-President COS
R. Rishi Gupta, MD, FRCSC – Moderator

Learning Objectives:

At the end of this webinar participants will be able to:

• Review the who, what, where and why of complaints
• Outline the complaint process
• Describe the do’s and don’ts after receiving a complaint
• Discuss the psychological impact of complaints and how to stay well

Accreditation

The webinar So You Got a Complaint, Now What?!  is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of physicians and Surgeons of Canada, and approved by the Canadian Ophthalmological Society. You may claim a maximum of 1.5 hours

Access Details

Join this webinar on March 3. Register online now.

This program was delivered with financial support from an educational grant from provided to the COS by the Canadian Medical Association, MD Financial Management and Scotiabank.

Date: Friday February 12, 2021

Time: 7:30 AM – 8:30 AM

Topic : Some Fun Corneal Ulcers

Speaker : Dr. Joshua Teichman

Zoom Link: https://us02web.zoom.us/j/84658578665?pwd=UVhRcWVSaTJJV2crYkcyWlZ6SGlwdz09
Passcode: MZ0L2H

Learning Objectives:

1.Discuss diagnostic and therapeutic techniques for corneal ulcers
2.Describe traditional and novel treatment modalities

Date: Friday February 5, 2021

Time: 9:00 AM – 12:00 PM

Topic:  Microbial keratitis: Betting the bugs in 2021! The Cornea in Atopic

Speaker:    Dr. Stephanie Watson

Zoom Link – https://us02web.zoom.us/j/86799703436?pwd=Q0s0V3pCOXhhWVEvVHRjNTZDNFVEZz09
Passcode: bKueu6

Date: Thursday February 4 , 2021

Time: 5:00 PM – 6:00 PM

Topic: Journal Club

Speaker: Drs. Yelin Yang and Larissa Gouvea, Moderator Dr. Clara Chan

Journal titles:

• Incorrect sleeping position and eye rubbing in patients with unilateral or highly asymmetric keratoconus: a case-control study
• A 6-Week, Prospective, Randomized, Single-Masked Study of Lifitegrast Ophthalmic Solution 5% Versus Thermal Pulsation Procedure for Treatment of Inflammatory Meibomian Gland Dysfunction

Zoom Link: https://us02web.zoom.us/webinar/register/WN_jIAFG1M4Tn-VhccgAanXEg

After registering, you will receive a confirmation email containing information about joining the webinar.

Learning objectives:
1.To be able to critically analyze a journal article
2.To be able to apply a journal article to a clinical scenario
3.To identify areas of the literature which enhance clinical experience

The Canadian Council of Ophthalmology Residents (CCOR) would like to invite you to their first Fellowship Information Session for the year.

Date: Saturday Feb 6th

Time: 12pm Pacific time (3pm Eastern time).

They have an exciting line up of recently matched R5 residents who have kindly agreed to give a brief overview of their fellowship application experience in the following subspecialties:

• Plastics – ASOPRS
• Plastics – Non ASOPRS
• Uveitis
• Surgical Retina

Please RSVP here:
https://docs.google.com/forms/d/e/1FAIpQLSdMI_0HVP2isDqgX4zBruienV4Tu-arhI4zwL4Gs3jCUHUI6w/viewform?usp=sf_link

The session will be virtual through Zoom and accessible by the link below:
https://utoronto.zoom.us/j/88306889523

Date: Friday January 29, 2021

Time: 9:00 AM – 12:00 PM

Topic:  Anatomy, diagnostic examination, dry eyes.  Immune mediated disorders.

Speaker:    Dr. Clara Chan

Zoom Link – https://us02web.zoom.us/j/84995099170?pwd=M0Zhay83UmJoTmFnWTd1Vkl4S3I0QT09

Passcode: DvmbQ0

Date: Thursday January 28, 2021

Time: 5:00 PM – 6:00 PM

Topic: ISHF (Yamane from the basis to the complex)

Speaker: Dr. Ulate Randall

Zoom Link:

Zoom link – https://us02web.zoom.us/j/81881708664?pwd=bmNqZ2NTeFZnZ2dySGIvQ1EvSlZrZz09

Passcode: 8Kmun5

Learning objectives:

1. Basic technical pearls

2. Solution to different scenarios

3. To make procedure as simple as possible

Date: Friday January 29, 2021

Time: 7:30 AM – 8:30 AM

Topic: Quality Improvement Rounds:

1. Reducing last minute cataract surgery cancellations
2. Where have all my IIH patients gone?
3. Improving periorbital oncology wait times

Speakers: Drs. Stephanie Low and Jonathan Micieli

Zoom link: Zoom link –

https://us02web.zoom.us/j/86214998019?pwd=WEJWSXpKYWtyS2hoZGxzaE8xMFU4Zz09
Passcode: nm8XfE

Learning Objectives: 

To review the Principles and Tools used to undertake Quality Improvement projects using examples from three projects done in 2020