Patients’ complaints involving ophthalmologists in the province of Ontario, Canada: a 5-year review (June 2020) – Published in the Canadian Journal of Ophthalmology (CJO)
Review of Ophthalmology Medical Professional Liability Claims in the United States from 2006 through 2015 (May 2018) – Published in Ophthalmology
The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey (January 2015) – Published in the British Medical Journal (BMJ)
What to do if you’re notified of a College complaint (March 2018) – For many physicians, a regulatory authority (College) complaint is stressful, but can be managed by speaking with the CMPA, assessing the complaint, and responding professionally and respectfully.
Coping with a College complaint: Suggestions for reducing anxiety (April 2012) – Dealing with the stress of a College complaint is easier when a physician understands the complaint process and receives support, advice, and coping strategies from the CMPA.