So You Got a Complaint – Now What?!

Getting a complaint can be one of the more stressful experiences for a physician. If you’ve received a complaint, you are not alone! In this webinar, we will explore the do’s and don’ts related to complaints, delve into the experience of receiving a complaint and discover strategies to minimize your risk going forward.

Title: So You Got A Complaint – Now What?!
Date: Wednesday, March 3, 2020
Time: 8:30 pm EST / 5:30 pm PST / 9:30 pm AST


Richard Mimeault, MD, Canadian Medical Protective Agency
Andrea Wheeler, Lenczner Slaght
Yvonne Buys, MD, FRCSC Past-President COS
R. Rishi Gupta, MD, FRCSC – Moderator

Learning Objectives:

At the end of this webinar participants will be able to:

  • Review the who, what, where and why of complaints
  • Outline the complaint process
  • Describe the do’s and don’ts after receiving a complaint
  • Discuss the psychological impact of complaints and how to stay well


The webinar So You Got a Complaint, Now What?!  is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of physicians and Surgeons of Canada, and approved by the Canadian Ophthalmological Society. You may claim a maximum of 1.5 hours

Access Details

Join this webinar on March 3. Register online now.

This program was delivered with financial support from an educational grant from provided to the COS by the Canadian Medical Association, MD Financial Management and Scotiabank.