“Little” things make BIG differences: Recognizing and Managing Disruptive Behaviour in the Clinical Environment

“Little” things make BIG differences is an online module, and has been accredited as a Section 3: Self-Assessment Program. 

The program designed to help practicing physicians, residents, administrators, and other team members build knowledge, skills, and attitudes required to better recognize and manage issues of disruptive behavior in their team based settings.

Premise of the Program

The program follows the case of Mrs. Wendy Lee, a patient who needs surgery at the Pondview Health Network.

Mrs. Lee’s surgery did not go as planned and Dr. Gin Staples, an administrator at the hospital, needs to review the case in order to make recommendations. Your objective is to review Mrs. Lee’s case from the perspective of the team members and patient in order to help Dr. Staples develop recommendations that foster “just culture” at the Pondview Health Network.

As you read through the case you are presented with questions. Record your answers for each question as you go through. There is an answer key at the end of this page to help you gauge your understanding of the content. Answering these questions helps you to compile findings that inform final recommendations for Dr. Staples and can also be used as part of a Personal Learning Project to earn Section 2 MOC credits.

Learning Objectives

Upon the completion of this simulation-based learning activity, you will be able to:

  • Recognize the environmental stimuli that can precipitate disruptive behaviour
  • Identify strategies for mitigating disruptive behaviour in the clinical environment
  • Describe the impact disruptive behaviour has on the clinical environment
  • Apply prescribed techniques that promote a “just culture” in the clinical environment
  • Reflect on experiences with disruptive behaviour in the clinical environment

CPD Credits

“Little” things make BIG differences is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by Royal College Continuing Professional Development Unit. You may claim a maximum of 2 hours (credits are automatically calculated).

Access Details

To access the module please visit the Royal College of Physicians and Surgeons of Canada website.